This Website and its design, content (including all text, graphics, photography and video), compilation and arrangement of elements, as well as other matters related to this Website (“Content”), unless otherwise indicated, are protected under applicable intellectual property laws, including all copyrights, trademarks, patents and other proprietary laws, such as those laws of the United States. All Content is protected by the applicable intellectual property rights of the user’s jurisdiction and is the property of CandlePower Technology. Specifically, the CandlePower Technology logo and name are registered trademarks of CandlePower Technology, LLC, DBA: CandlePower Technology. All Content is copyrighted as a collective work under U.S. copyright laws, and CandlePower Technology owns a copyright in the selection, compilation, arrangement and design of the Content. ALL RIGHTS ARE RESERVED WORLDWIDE.
The Content, as well as the website as a whole, is solely for personal, noncommercial use by the users of this Website. You may download, store and print selected portions of the Content, provided the user:
(1) uses the Content exclusively for the user’s own personal, noncommercial use,
(2) the user may not copy or post the Content on any network computer or broadcast the Content in any media for financial gain, and
(3) the Content may not be modified or altered in any way.
No interest, right, or title in any of the Content, downloaded or otherwise, is transferred to the user as a result of any such use or downloading. CandlePower Technology reserves complete title and all intellectual property rights in any Content used or downloaded from this Website.
The user may not copy or otherwise reproduce, modify, download, publish, distribute or otherwise transfer or create derivative works from the Content without written permission from CandlePower Technology.
The CandlePower Technology name, logo, all product names, proprietary graphics, trademarks and service marks, appearing on this Website, unless otherwise noted, are service marks, trademarks (whether registered or not) and/or trade dress of CandlePower Technology (the “Marks”). All company names, logos, product names, other trademarks service marks and/or trade dress mentioned, displayed, cited or otherwise indicated on the Website are the property of their respective owners. The user is not authorized to display or use the Marks in any manner without prior written permission of CandlePower Technology. Other trademarks and names used in reference on this Website are the sole property of their respective holders.
Here at CandlePower Technology we want to make your online experience enjoyable and safe. Because we gather certain types of information about our users, we want you to fully understand our policy and the terms and conditions surrounding the use of that information.
Information Collected and Tracked
CandlePower Technology collects two types of information about users:
Optional user-provided information, e.g., voluntary submissions. Voluntary submissions include information submitted to request information, to subscribe to our digital media, to participate in our message boards or forums and from participation in polls, surveys and warranty exchanges.
Additional information is gathered through tracking and aggregation of information derived mainly by tabulating page views throughout our site. This information allows us to better adapt our content to user needs and to help our advertisers and sponsors better understand the demographics of our audience.
CandlePower Technology may collect user traffic usage characteristics throughout its Website. We do not correlate this data with individual user information. CandlePower Technology may analyze usage statistics according to a user’s domain name, browser type and MIME type by reading this information from data contained in the user’s browser.
CandlePower Technology may collect and catalog search terms that users employ in searching our site, but this tracking is not associated with individual users. We may use tracking information to determine the areas of our site most important to users based on the characteristics of usage of those areas. We will not track what any particular individual user views, but rather the performance of each page. This helps us to build a better web-based experience for you.
Log Files & Cookies
This Website utilizes industry standard analytics packages that gather limited information on visitors to our Website automatically and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and time/date stamps. This information does not identify individual users; it is used only for website administration, as well as for analysis of website usage and trends.
CandlePower Technology may place a “cookie” in a user’s browser files. Cookies are very small text files that are stored on personal computers for reference purposes. “Cookies” do not contain personal information. Cookies do not read data off a user’s hard disk or read cookie files created by other sites. This information enables CandlePower Technology to relate usage of our site to information that has been specifically and knowingly provided.
Cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. We do not link the information we store in cookies to any personally identifiable information you have submitted while on our site. In certain instances, CandlePower Technology advertising systems may deliver a one-time cookie to better track ad impressions and click rates.
There are two types of cookies that CandlePower Technology employs — session ID cookies and persistent cookies. A session ID cookie expires when your browser is closed. A persistent cookie may stay on a user’s hard drive for an extended period. Session cookies make it easier for you to navigate our site. Persistent cookies can perform such activities as storing your password for forums or blogs so you do not have to sign in every time you visit those areas and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.
Having Cookies placed on your computer may be prevented by turning them off in the user’s browser. For instance, the user’s browser may be set to give a warning before cookies are accepted, at which point a user may reject them. Cookies need not be turned on to use this site. However, cookies may need to be turned on to participate actively in blogs, polling and surveys.
Registration & Use of Personal Information
Registration is not required in order to use or access this website. However, registration is required for warranty validation purposes. Registration information will only be used for internal purposes and will not be provided to any third parties.
If you do fill out a survey, form or testimonial on our site and provide us with personally identifiable information, be assured that any such information provided will not be shared with any third-party organization except with your express consent.
CandlePower Technology may use information voluntarily given by our users to enhance their experience on our website, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users. We may use information that users voluntarily provide in order to send out electronic newsletters or to enable users to participate in polls and surveys. We are planning to send out information to subscribers intermittently. CandlePower Technology will never share mailing lists with any third parties, including advertisers, sponsors or partners.
CandlePower Technology may create aggregate reports on user demographics and traffic patterns. CandlePower Technology may also track search terms entered in a Search function as one of many measures of what interests our users. CandlePower Technology will not track which terms any particular user enters. Specifically, CandlePower Technology does not track what any particular individual user reads and will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
We also provide visitors to our website the opportunity to opt-in to receive communications from us. Communications may include digital publications, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving any, or all, of these communications by emailing us at email@example.com, by clicking on the ‘unsubscribe’ link in any email we send to you, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
Access to Personally Identifiable Information
We follow accepted industry standards to protect any personal information you have provided to us. Please be aware that no method of electronic storage can ever be 100% secure. As is the case with any organization — we are not in a position to guarantee the absolute security of your information.
The security of your personal and financial information is extremely important to us. We insure confidentiality and security in our online shopping experience. For instance, we employ various firewalls and other security tactics to keep your information secure. We do not store your complete credit card information on our internal web server. Once you place your order, the order is sent to our main order processing system using a private system. Once your order is completed it is entirely deleted from our web records. While there is risk inherent in every Internet transaction, be assured that we work hard to ensure that risk is minimal. We take your financial security seriously and have employed measures to ensure that online shopping on our website is safe for all customers.
Credit Card Authorization and Capture
When you place an order with CandlePower Technology we authorize your purchase by verifying that your card has the available funds. Authorizing your card confirms you have the funds available for purchase. Your credit card provider sets aside those funds so you may not spend it on anything else. CandlePower Technology then captures the funds for purchased items when they are pending shipment (when the items are boxed and ready to be picked up by shipping company). If an item is back ordered for 29 days or more, CandlePower Technology will capture $0.05 (5 cents), before the 29 days are up so as to keep the authorization from expiring. If an order is expected to ship later than 90 days and earlier than 120 days, CandlePower Technology will again capture funds before the 90 days are up.
Do not use email to send us your financial information; email is not a secure channel.
Please submit any questions you have about our security procedures by emailing us at: firstname.lastname@example.org
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.
CandlePower Technology, LLC
210 West Hamilton Avenue #108
State College, PA 16801
CandlePower Technology shall not be liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, installation, use or repair of its products. CandlePower Technology warranty does not cover, under any circumstance, the replacement or cost of any other personal property. Notwithstanding any other provision of this agreement, CandlePower Technology’s maximum combined liability shall be limited to the cost for the specific product only.
Some items in the store may not be in stock and may have to be provided from our suppliers. Backorders will be shipped when they become available. Some items may require prepayment. The shipping method you choose only pertains to merchandise leaving our location in State College, PA to your desired destination. If your product is knowingly delayed for any reason we will try to contact you, otherwise, the product will ship as soon as we receive it.
Shipping & Delivery
Products will ship in 1-3 days. Delivery time varies based on method of shipment, typically you will receive your order in 10-14 days. We ship orders via UPS Ground, unless you make specific arrangements otherwise.
CandlePower Technology agrees to provide all reasonable methods to resolve any disputes or discrepancies. You also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without obtaining a special confirmation number from us to verify that you provided us with the opportunity to resolve the claim or dispute, even if we were unable to provide a resolution.
Inspect your parcel carefully. If you receive an item damaged, notify the delivery company immediately. Do not discard the box, shipping label, packing material or broken items. The delivery company must pickup the damaged goods and provide you with a claim number. You may provide us the claim number so we can follow up on the claim status — this may take up to several weeks. We are unable to send our replacement items until the claim is approved, or a payment is made for the 2nd shipment. We will issue a refund to your account promptly upon receiving reimbursement from the shipper.
CandlePower Technology products are engineered for durability and reliability. CandlePower Technology warrants its products are free from defects in material and workmanship. Subject to the conditions and limitations set forth below, CandlePower Technology Technical products will, at its option, either repair or replace any part of the product that proves defective upon inspection by our customer support for reason of improper workmanship or materials. Repair parts or replacement products will be provided by CandlePower Technology on an exchange basis and will be either new or refurbished to be functionally equivalent to new. Under no circumstances will CandlePower Technology be liable for incidental or consequential damages resulting from defective or non-defective products.
Our warranty does not cover damage to products resulting from abuse, accidental damage, including water damage due to submersion, or unauthorized disassembly, repair or modification.
CandlePower Technology sells product directly to customer and through authorized resellers. Products purchased from a source other than CandlePower Technology or our authorized distributors, such as Ebay, will void the warranty.
Duration of Warranty
Lifetime warranty: All mechanical components
1-year Warranty: Cables and connectors, and electronic components
Warranty Claim Requirements
Please register your product on our website. Warranty period begins at the time of purchase. If the product was not registered on our website then the original order acknowledgement or sales receipt is required. Before returning product please call or email our customer support department in order to obtain an Return Merchandise Authorization number (RMA#). Please write the RMA# on the outside of the box and place a note in the box describing the issue, along with your name, address, phone and phone number. Properly pack the product to avoid shipping damage and please insure and return to our address noted below.
Out of Warranty Repair
If our products require out of warranty repair we charge a flat $30 to diagnosis the issue. Please follow Warranty Claim Requirement above to obtain an RMA number and shipping procedure. Once we estimate the cost of repair we will contact you with an estimate. If you want CandlePower Technology to repair the product we will request payment in full before repair, including shipping charges. We will then repair and return your product promptly. Systems or Components [Bench Charge]
We provide free technical support. If you have any issue with our product please do not hesitate to contact us. Our Customer Satisfaction Experts are here to assist you with any questions you may have about our products and the warranties. We won’t be satisfied until you are.
210 West Hamilton Avenue #108
State College, PA 16801